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Privacy Policy

Privacy Policy

Effective Date: June, 2025

Real Estate Photos Australia Pty Ltd T/A RE Photos (“RE Photos”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.rephotos.com.au), use our services, or otherwise interact with us.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Details: name, email address, phone number, business name.
  • Booking Information: property addresses, appointment details, order history.
  • Payment Details: credit card or bank account details (only via secure third-party processors).
  • Usage Data: IP address, browser type, pages visited, time and date of your visit.
  • Communications: any feedback, inquiries, or correspondence with our team.

2. How We Collect Your Information

We may collect personal information:

  • When you fill out a form on our website.
  • When you book a service using our platform.
  • When you communicate with us via email, phone, or social media.
  • Automatically through cookies and analytics tools when you visit our website.

3. Why We Collect Your Information

We collect personal information to:

  • Provide and manage our real estate media services.
  • Communicate with you regarding bookings, enquiries, and customer support.
  • Improve our website and services.
  • Send you marketing communications (only with your consent).
  • Meet legal, regulatory, and tax obligations.

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: including CRM, scheduling, and payment processing platforms.
  • Third Parties: only as required by law or with your consent.
  • Team Members and Contractors: such as photographers or editors involved in your project.

We do not sell or rent your personal information to third parties.

5. Cookies and Analytics

We use cookies and third-party analytics tools (e.g., Google Analytics) to improve website performance and understand user behavior. You can adjust your browser settings to refuse cookies, but this may affect your experience on our site.

6. Marketing Communications

If you opt in to receive marketing updates, we may contact you with information about new products, offers, or services. You can unsubscribe at any time via the link in our emails or by contacting us directly.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Data is stored securely using platforms like Google Workspace, Dropbox, and HubSpot.

8. Accessing and Updating Your Information

You may request access to or correction of your personal information by contacting us at:

📧 hello@rephotos.com.au
📞 (07) 3377 3422

We will respond to your request within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We recommend reviewing the privacy policies of those sites before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions, concerns, or complaints regarding our privacy practices, please contact:

RE Photos
📧 hello@rephotos.com.au
🌐 www.rephotos.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.